First-line support where requests are screened in order to resolve possible occurrences. Here, we clarify functional queries and solve incidents that may arise in applications. Whenever necessary, incidents are escalated to other support levels and duly followed up.

Especially demanding periods such as market opening and closing require rigorous and efficient monitoring. This service allows incidences to be instantly detected so as to alert the client, monitor the resolution of the occurrence and minimise potential issues.

To ensure business activities can continue even during extreme disaster situations, this service ensures that information is replicated and constantly monitored. It also includes the support necessary to activate the Disaster Recovery environment according to the parameters defined with the client.

Our team is certified in the management and administration of ORACLE databases. In addition to installation and configuration, we carry out preventive maintenance for the databases’ main components so as to optimise their performance. This team also provides our clients with all the necessary support and advice regarding indirect occurrences that may affect the databases’ overall performance.