This first-line customer support service allows us to determine the nature of the issues our clients may be faced with. We will then clarify any technical questions and resolve any incidents that may arise in our applications. Whenever necessary, an issue may be forwarded to a specific department if we determine that this is the best course of action to effectively solve the problem.
Particularly demanding periods such as the opening and closing of the markets require thorough and efficient monitoring. This service aims to instantly alert the client to any incidents, to follow the solution of the incident and to minimize the likelihood of any new problems.
To ensure that business activity is preserved even after extreme failure situations, this service guarantees the replication of information and its constant monitoring. Also included is the support required to activate the Disaster Recovery Plan mode in accordance with the parameters defined by the client.
Our team of engineers are certified in management and administration of Oracle databases. Beyond installation and configuration, we will also perform preventive maintenance of the main components, optimizing their performance. Our team will also support and advise our customers regarding indirect occurrences that may affect the general performance of the databases.